Store Policy

At Miniatures Collectable, we value transparency and trust. This policy outlines our guidelines for customer care, orders, privacy, security, loyalty programs, wholesale inquiries, and more. By shopping with us, you agree to these terms and conditions.

1.Customer Care:

We aim to provide top-notch customer support. Our team is available to assist you with any inquiries or issues related to your order, products, or services.

- **Contact Us:** For any queries or assistance, reach out to us at [support email/contact number].

- **Response Time:** We strive to respond to all customer inquiries within 24-48 hours on business days.

2.Order Cancellation:

- **Customer-Initiated Cancellations:** Orders can be cancelled within 24 hours of placement, provided they haven’t been shipped. To request a cancellation, please contact our support team immediately.

- **Miniatures Collectable-Initiated Cancellations:** We reserve the right to cancel orders at any time for reasons such as stock unavailability, suspected fraudulent activity, or payment issues. In such cases, customers will be notified, and any payment made will be fully refunded.

3. Privacy & Security:

We take your privacy and security seriously. Your personal information is used strictly to process your order and is protected by secure encryption technologies.

Data Collection: We collect only the necessary information required for order processing and customer service, including your name, address, and payment details.

Third-Party Sharing: We do not share your personal information with third parties except for shipping purposes or as required by law.

Payment Security: All transactions are secured via SSL encryption. We do not store your credit card details.

Important Notice: Our team will never contact you asking for card details, passwords, or any other sensitive personal information. If you receive such a request, please notify us immediately and do not share any personal details.

4. Loyalty Program:

We value our customers and offer a tiered loyalty program to reward regular shoppers.

How It Works: Earn points with each purchase, which can be redeemed for discounts on future orders. Higher tiers unlock exclusive perks and early access to limited edition collectibles.

Membership Tiers:
Standard Collector
Miniature Master
Legendary Collector

Referral Program: Earn additional points by referring friends to Miniatures Collectable. Please note that all referrals must be genuine, and manipulation of this process is strictly prohibited.

Membership Cancellation: If any discrepancies, manipulation in the refer-a-friend program, or misuse of the coin collection system are detected, Miniatures Collectable reserves the right to cancel your loyalty program membership without prior notice.

Full details of our loyalty program, including how to join, earn points, and redeem them, are available on our website.

5. Wholesale Inquiries:

We welcome wholesale inquiries for bulk orders or resale opportunities.

- **Contact:** For wholesale inquiries, please email us at [wholesale email] with details of your business and order requirements.

- **Terms & Conditions:** Wholesale pricing and terms will be provided based on order volume and product availability.

6. Order Processing:

- **Processing Time:** Orders are processed within 1-4 business days for in-stock items. Pre-order items take 2-10 business days for processing and dispatch.

- **Order Status:** You will receive updates on your order via email, including confirmation and tracking details.

7. Pricing Policy:

We aim to offer competitive pricing for all our products. All prices are subject to change without prior notice.

Price Adjustments: All prices on our website are listed in INR. We reserve the right to adjust prices at any time due to market fluctuations or promotions.

Promotional Pricing: Discounts and special promotions are offered periodically and cannot be applied retroactively to past orders.

Technical Glitches: In the event of a technical glitch, incorrect pricing, or any system error, Miniatures Collectable reserves the right to cancel affected orders and adjust loyalty points accordingly. Customers will be notified of such cancellations and offered appropriate resolutions.

8. Store Modifications:

We reserve the right to modify or discontinue products, services, or prices without notice.

- **Product Availability:** We regularly update our inventory, but due to high demand for some collectibles, products may sell out quickly or become unavailable. We recommend signing up for restock notifications if a product you're interested in is sold out.

9. Wholesale & Bulk Orders:

For retailers or customers interested in purchasing large quantities of our miniatures and collectibles, we offer bulk order options. Special pricing and delivery options may apply.

- **Wholesale Terms:** To inquire about wholesale pricing and terms, please contact [wholesale contact email].

10. Pricing & Promotions:

We aim to offer competitive pricing for all our products. All prices are subject to change without prior notice.

- **Discount Codes & Offers:** Occasionally, we offer discounts or special promotions. Discount codes must be applied during checkout and cannot be combined unless specified otherwise.

**Additional Important Information:**

- **Pre-Order Policy:** Pre-orders require patience. Please allow 2-10 business days for us to process and ship pre-order items. Once your item is ready, you will receive a confirmation email.

- **Product Images & Descriptions:** While we strive to accurately represent our products, slight variations in color, appearance, or packaging may occur due to differences in lighting or manufacturing changes.

- **Legal Notice:** By using our site and placing an order, you agree to abide by all policies stated above. These terms and conditions are subject to change at any time without prior notice.

For further questions or clarification, please contact our support team at [support email/contact number].

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This store policy ensures that every aspect of your operations is covered while offering customers transparency and confidence in their purchases. Let me know if you'd like to add or adjust any section!